Today, more than 1.5 billion people in over 180 countries use WhatsApp to stay in touch with friends and family anytime and anywhere. Businesses all over the world have already been using WhatsApp informally to communicate with customers, whether about product enquiries or transactional updates. WhatsApp Business is a new way for businesses to better manage such conversations with their customers and also reach new customers who will also value the fast, convenient and private messaging experience.
As Whatsapp Messaging becomes the go-to platform, Whatsapp Chatbots naturally become the new app. You can automate a huge deal of your processes which includes but is not limited to customer support, onboarding, e-commerce transactions etc. OmniBot, Chatbots Ghana’s WhatsApp bot building tool, which is entirely free to use comes should come in handy if service automations is a part of your strategy.
Omnibot allows you to create your own Whatsapp Bots that allow you to automate the interactions that you have with your clients on the Whatsapp platform. Bots can be created include WhatsApp bots for taking clients orders, conducting surveys, mobile marketing promotions and sharing multimedia messages which are currently limitations on SMS.
A dedicated WhatsApp business number will be assigned to the WhatsApp Chabot that will be developed for the institution. This will be the WhatsApp number through which customers and the general public will communicate with your institution.
This is an integral part of this eCommerce Chabot, the shopping cart. This is where your end consumers store their products to continue with the checkout process. This flexible cart allows customers to checkout. Checking out is the process that completes a transaction so that products can be sent to the consumer.
The OmniBot Dashboard presents you with online tools that would help you develop and customize your own chatbot. For clients who use their bots for E-Commerce, the OmniBot Dashboard allows them to manage their chatbot content such as products and their respective pricing. The dashboard also provides stats on performance on their Whatsapp Shop. The dashboard is web-based, thereby giving the administrator the freedom to work and monitor activities remotely.
This is one of the most important features as it ensures that no crucial data such as mobile money number or credit card information is unprotected and for all prepaid shipments the checkout is carried out through a secure payment gateway. The passwords are hashed and not stored in a readable. The servers are secure and protected using state of the art security systems.
Our hosting infrastructure is able to scale as we get more and more traffic. A higher latency leads to drops in transaction rates and leads to loss of money. Our technical team is able to improve the system’s performance as data size and traffic increases. We also provide excellent uptime, ensuring that the Chabot is readily available everywhere and at any time.
The reports are available as exports which contain detailed information regarding the orders, customer database, and product reports in terms of the catalogue. It is quite useful for analyzing trends and the growth of the business as a whole.
The eCommerce Chabot gives the option of integrating with a payment gateway having both mobile money and Debit/Credit Card capabilities. It is an integral feature of this eCommerce Chabot that makes the customer experience very exciting.